From planning to installation to communication to management over time, FSI offers end-to-end managed IT services.
Whether it’s a cost-saving cloud migration or management of on-premises systems, FSI provides Managed Information Technology Services with a focus on the needs of small and medium-size businesses (SMBs).
FSI’s unique approach to managed service is built upon a full partnership with our clients. Each client is assigned a dedicated point-of-contact who becomes immersed in their environment and fully aware of their unique business needs. This allows FSI to tailor our solutions and services to meet the differing needs of clients.
Unlike traditional service providers that sell a standardized “product,” FSI believes that when it comes to Managed IT Services, one-size does NOT fit all.
FSI’s services span the entire information technology lifecycle from technology assessment and requirements gathering to system deployment, optimization and on-going maintenance. We specifically focus on the following areas:
Technology Consulting
The corner-stone of our Technology Consulting practice is the Virtual CIO (vCIO) service. Many small- and medium-sized organizations have access to entry-level IT staff, but few can justify the cost of a full-time Chief Information Officer. FSI’s vCIO service provides all the benefits of a dedicated CIO, at a fraction of the cost, who fulfills tasks such as building strategic IT roadmaps, budget planning, and expert vendor management.
Technology Management
FSI’s Technology Management service covers all operational aspects of IT including full PC management, operating system and third-party software patch management, anti-malware and anti-spyware software deployments and on-site and cloud-based backup management.
Network Administration
The Network Administration service covers all equipment required for the smooth operation of a company’s Local or Wide Area Network from routers to switches to servers and it includes 24x7 monitoring of all business-critical systems.
End-User Support
FSI’s End-User Support service includes both remote and (where available) on-site support, a fully automated help desk ticketing system and full technical support for the most popular business software packages such as Microsoft Office.
Managed IT Services Case Study
FSI is the sole IT services provider for Mortgage Capital Management, Inc., a capital management firm. We provide services ranging from server and workstation management, backup and disaster recovery, user account and email setups, and general IT help desk tasks.